Responsible Gaming at au777
Play Smart. Stay in Control.
au777 is committed to providing every player in Bangladesh with a safe, fair, and enjoyable gaming environment. Our responsible gaming tools — including deposit limits, self-exclusion, cooling-off periods, and reality checks — are available to every registered player, free of charge, at any time.
Our Commitment to Responsible Gaming
au777 believes that every player deserves a safe and transparent environment. Responsible gaming is not an afterthought — it is a core pillar of how we operate.
au777 is Bangladesh's premier online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every corner of the country. We take our responsibility to our players seriously — not just in the quality of games and payment options we offer, but in the duty of care we hold toward every individual who creates an account with us.
Gambling, when approached sensibly, is a form of leisure and entertainment. The vast majority of au777 players enjoy cricket betting, live baccarat, slots, and table games as a recreational activity within their personal budget and time constraints. However, au777 recognises that for a small number of players, gambling can develop into a pattern of behaviour that causes harm. Our responsible gaming programme exists specifically to identify these patterns early and provide players with the tools and support they need to regain control.
The 21+ rule is absolute and non-negotiable at au777. Every account registration requires a date-of-birth declaration and passes through a mandatory KYC identity verification process. Any account found to belong to an individual under the age of 21 is immediately suspended, and all associated funds are frozen pending investigation. au777 employs proactive age-verification checks at the point of registration, at the point of first deposit, and at periodic intervals during a player's account lifetime.
au777's responsible gaming tools are embedded directly into the player account dashboard. There is no waiting period, no support ticket required, and no penalty for using them. Activating a deposit limit, requesting a cooling-off period, or initiating self-exclusion takes effect immediately and cannot be reversed during the specified period. These tools are designed to be frictionless to activate and firm in their enforcement — because we believe that when a player decides they need a boundary, that boundary should be respected immediately and without exception.
If you are reading this page on behalf of a family member or friend who you believe may have a gambling problem, we encourage you to reach out to us directly at [email protected]. Our support team is trained to handle sensitive disclosures with full confidentiality and can advise on the options available for third-party intervention under our account management policies.
Player Protection Tools
Every au777 account comes equipped with the following responsible gaming controls, accessible directly from the account dashboard at any time. All tools take effect immediately upon activation.
au777 allows every player to set a maximum deposit limit on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits are accepted until the limit period resets or you modify the limit — and limit reductions take effect immediately, while increases are subject to a 7-day cooling period before they apply.
- Daily deposit limit: caps the total amount deposited within any 24-hour rolling window.
- Weekly deposit limit: caps total deposits within any 7-day rolling window.
- Monthly deposit limit: caps total deposits within any calendar month.
- Limits can be set in Bangladeshi Taka (৳) and adjusted at any time — reductions apply immediately, increases require a 7-day waiting period to prevent impulsive decisions.
Players can set a maximum session duration — for example, 30 minutes, 1 hour, or 2 hours — after which the platform will display a reality check notification and, if the session limit is reached, automatically log you out. Reality check pop-ups during active sessions display how long you have been playing and your net win/loss for the session, so you are always informed of your position.
- Reality check intervals: every 15, 30, 45, or 60 minutes.
- Session duration cap: 30 minutes up to 8 hours per session.
- Automatic logout is enforced when the session limit expires — the game cannot be resumed in the same session.
If you feel you need a short break from gambling without permanently closing your account, au777's cooling-off period tool allows you to pause all gambling activity for a defined period. During a cooling-off period, you cannot deposit, place bets, or access any games. You can still log in to view your transaction history and request a withdrawal of any remaining balance.
- Available durations: 24 hours, 48 hours, 7 days, 14 days, or 30 days.
- Cooling-off periods cannot be cancelled or shortened once activated — this is by design to give you genuine breathing space.
- At the end of the cooling-off period, your account is automatically restored with no action required on your part unless you choose to initiate a further break.
Self-exclusion is the most powerful tool available to players who believe their gambling has become — or is at risk of becoming — a serious problem. When you self-exclude from au777, your account is fully suspended for the period you choose. You will not be able to log in, deposit, bet, or receive any promotional marketing communications during this time. Self-exclusion records are retained for a minimum of 7 years to prevent circumvention by re-registration.
- Minimum period: 6 months.
- Available periods: 6 months, 1 year, 2 years, 3 years, or permanent.
- Permanent self-exclusion cannot be reversed. For temporary self-exclusion periods, a formal written request to [email protected] is required at the end of the period before reinstatement — and this request is subject to a 7-day review window.
- Any bonus balance is forfeited upon self-exclusion. Real-money balance remains available for withdrawal only.
In addition to deposit limits, au777 offers a net loss limit that caps the total amount you can lose within a given timeframe. Once your loss limit is reached, all further wagering is suspended until the limit period resets. Loss limits are calculated in real time across all game types — slots, live casino, sports betting, and table games — to give you a complete picture of your activity.
- Set in Bangladeshi Taka (৳) for daily, weekly, or monthly periods.
- Reductions apply immediately; increases require a 7-day waiting period.
- Loss limits work alongside — not instead of — deposit limits for maximum financial protection.
Recognising the Warning Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond entertainment and requires attention.
Self-Assessment Questionnaire
The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — this assessment is for your personal reflection only, and your responses are not recorded or sent to au777.
In the past 12 months, have you experienced any of the following?
Reflect on each question carefully. If you answer "Yes" to three or more questions, we strongly encourage you to use one of our player protection tools or contact our support team.
Our Six Responsible Gaming Commitments
au777 has built responsible gaming into every layer of its platform — from registration to withdrawal. These six commitments define how we put player safety first, every day.
Getting Support
If you believe you have a gambling problem — or if someone close to you does — please do not hesitate to reach out. The following guidance explains how to get help through au777 and through broader support channels available to players in Bangladesh.
The fastest way to get help is to email our responsible gaming team directly. When you make contact, please use the subject line "Responsible Gaming Request" and include your registered username. You do not need to explain yourself at length — simply stating that you need help is enough for our team to begin the process.
- Email: [email protected]
- Subject line: "Responsible Gaming Request — [Your Username]"
- Response time: Within 2 hours for urgent requests; within 24 hours for standard requests
- Our team can help with: Activating self-exclusion, adjusting limits, account closure, withdrawal of funds during exclusion, and general guidance
Gambling problems affect not just the individual player, but their families and close relationships too. If a family member or friend has asked you to intervene on their behalf, or if you are concerned about a loved one's gambling behaviour, au777 can assist.
- Third-party self-exclusion requests can be submitted on behalf of a player with their written consent.
- Family members may contact us to request that we place a temporary account hold while a player seeks professional support.
- All third-party requests are handled with full discretion and in accordance with au777's Privacy Policy.
- Contact us at [email protected] with the subject line "Third-Party Responsible Gaming Request".
Play Responsibly with au777
au777 is committed to keeping every player in Bangladesh safe. Explore our games, set your limits, and enjoy gambling as the entertainment it is meant to be — within your budget and on your terms.